Privacy Policy — Your Questions Answered
We retain your personal details and transaction history for the period required by local law where local law permits. After that retention window closes, we delete or anonymize your information. You can request early deletion by contacting support, though we may keep transaction records for regulatory compliance.
Yes. Email our support team and ask for a data subject access request. We'll compile everything in your profile — name, contact details, deposit history, device logs, timestamps — and send it within five business days at no cost to you.
We store only the last four digits and payment method type for your records and withdrawal verification. Full payment credentials stay with DANA, OVO, GoPay or QRIS and are never saved in full on our platform. Your balance and transaction history are encrypted separately.
Cookies remember your login session so you don't have to re-enter credentials on every visit. They also help us spot unusual login attempts from unfamiliar devices or locations, protecting your account from fraud. You can clear cookies in browser settings anytime.
Contact our live chat or email support immediately. We'll review your login history, reset your password, and flag any unauthorized transactions. If you spot unauthorized withdrawal attempts, we can reverse pending payouts and secure your balance right away.
No. We do not sell or share your personal data with advertisers, marketing networks or unrelated third parties. We share only what's necessary with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals.
We review and update our privacy practices regularly to reflect changes in local law and platform security. Major updates are announced in your account notifications. Check this page before each login to stay current with any changes.
